Tavioo Agent Knowledge

Kind: identity Applies to: General

Tavioo provides Property Response for property teams and Business Switchboard for local and service businesses.

Limitation: The two services apply to different operational audiences and are not a universal fit.

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: action Applies to: General

Read the product-wide public Agent Knowledge index.

Limitation: This descriptor is read-only and performs no human destination or consequential action.

Read-only action: GET /agent-knowledge

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: action Applies to: General

Read the public homepage summary.

Limitation: This descriptor is read-only and performs no human destination or consequential action.

Read-only action: GET /agent/page?path=%2F&locale=en-US

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: audience Applies to: Property management

Property Response is for property teams handling maintenance intake, coordination, approvals, and follow-up.

Limitation: Tavioo does not replace the people or specialized systems that decide and perform the work.

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: audience Applies to: Local service business

Business Switchboard is for local and service businesses that need organized call, message, voicemail, callback, routing, and follow-up coverage.

Limitation: Channel and routing availability depends on the customer's setup and rules.

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: non_fit Applies to: General

Tavioo is not an emergency service and does not make emergency decisions.

Limitation: People should use the emergency services and procedures appropriate to their situation.

Evidence: /terms

Review window: 2026-08-08 through 2026-10-31

Kind: non_fit Applies to: General

Tavioo does not replace the property manager, owner, contractor, or staff who decide and perform the work.

Limitation: The customer's people remain responsible for judgment and action.

Evidence: /terms

Review window: 2026-08-08 through 2026-10-31

Kind: non_fit Applies to: General

Tavioo does not replace a property management, accounting, estimating, or other specialized system a customer relies on.

Limitation: Those systems can remain in the customer's workflow.

Evidence: /terms

Review window: 2026-08-08 through 2026-10-31

Kind: non_fit Applies to: General

Tavioo is not a bank, escrow service, insurer, or professional adviser and does not give legal, tax, fair-housing, or financial advice.

Limitation: Customers remain responsible for professional advice and regulated decisions.

Evidence: /terms

Review window: 2026-08-08 through 2026-10-31

Kind: limitation Applies to: General

Tavioo does not guarantee dispatch, appointments, callback timing, repairs, provider availability or arrival, or business results.

Limitation: Intake and coordination are not resolution.

Evidence: /terms

Review window: 2026-08-08 through 2026-10-31

Kind: non_fit Applies to: General

Tavioo does not replace a property management, accounting, estimating, or other specialized system a customer relies on.

Limitation: Those systems can remain in the customer's workflow.

Evidence: /terms

Review window: 2026-08-08 through 2026-10-31

Kind: compatibility Applies to: Property management

Tavioo works alongside property management systems; it does not claim to read from, write to, or replace them.

Limitation: No data exchange, partnership, certification, or endorsement is claimed.

Compatibility level: works_alongside · property management system

Evidence: /terms

Review window: 2026-08-08 through 2026-10-31

Kind: compatibility Applies to: Property management, Local service business

Tavioo works alongside accounting systems; it does not claim to read from, write to, or replace them.

Limitation: No data exchange, partnership, certification, or endorsement is claimed.

Compatibility level: works_alongside · accounting system

Evidence: /terms

Review window: 2026-08-08 through 2026-10-31

Kind: compatibility Applies to: Local service business

Existing phone systems and phone numbers can remain part of the customer's own operation.

Limitation: No universal setup, data exchange, partnership, or certification is claimed.

Compatibility level: works_alongside · existing phone system and number

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: compatibility Applies to: Property management, Local service business

Existing email can remain part of the customer's own operation.

Limitation: No sync, data exchange, partnership, or certification is claimed.

Compatibility level: works_alongside · existing email

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: compatibility Applies to: Property management, Local service business

Tavioo works with the customer's own staff, providers, and escalation rules.

Limitation: The customer's people and rules remain authoritative.

Compatibility level: works_alongside · staff, providers, and escalation rules

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: capability Applies to: Property management

Property Response captures maintenance requests and the property, unit, urgency, access, and approval context made available for the request.

Limitation: Intake does not guarantee dispatch, repair, or resolution.

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: compatibility Applies to: Local service business

Existing phone systems and phone numbers can remain part of the customer's own operation.

Limitation: No universal setup, data exchange, partnership, or certification is claimed.

Compatibility level: works_alongside · existing phone system and number

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: capability Applies to: Local service business

Business Switchboard organizes calls, texts, voicemails, callbacks, routing, and follow-up for local and service businesses.

Limitation: Available channels and routing depend on the customer's setup and rules.

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: capability Applies to: Property management

Maintenance intake keeps request context together for the property team.

Limitation: Captured context depends on what people provide and is not a promise of action.

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: compatibility Applies to: Property management, Local service business

Existing email can remain part of the customer's own operation.

Limitation: No sync, data exchange, partnership, or certification is claimed.

Compatibility level: works_alongside · existing email

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: outcome Applies to: Property management, Local service business

Tavioo helps organize updates and follow-up among the people involved in a request or business call.

Limitation: It does not guarantee a response or follow-up time.

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: capability Applies to: Property management

Property Response helps property teams coordinate provider follow-up using the team's information and rules.

Limitation: It does not promise provider assignment, availability, payment, arrival, or completion.

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: non_fit Applies to: General

Tavioo does not replace the property manager, owner, contractor, or staff who decide and perform the work.

Limitation: The customer's people remain responsible for judgment and action.

Evidence: /terms

Review window: 2026-08-08 through 2026-10-31

Kind: compatibility Applies to: Property management, Local service business

Tavioo works with the customer's own staff, providers, and escalation rules.

Limitation: The customer's people and rules remain authoritative.

Compatibility level: works_alongside · staff, providers, and escalation rules

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: capability Applies to: Property management

Property teams can keep cost, access, approval, and exception decisions under human control.

Limitation: Tavioo does not replace required human judgment.

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: non_fit Applies to: General

Tavioo is not an emergency service and does not make emergency decisions.

Limitation: People should use the emergency services and procedures appropriate to their situation.

Evidence: /terms

Review window: 2026-08-08 through 2026-10-31

Kind: limitation Applies to: General

Emergency, access, and exception decisions remain governed by the customer's procedures and people.

Limitation: Tavioo is not emergency response and does not override those procedures.

Evidence: /terms

Review window: 2026-08-08 through 2026-10-31

Kind: limitation Applies to: General

Tavioo does not guarantee dispatch, appointments, callback timing, repairs, provider availability or arrival, or business results.

Limitation: Intake and coordination are not resolution.

Evidence: /terms

Review window: 2026-08-08 through 2026-10-31

Kind: limitation Applies to: General

24/7 - Always available intake.

Limitation: This describes intake only; response time, dispatch, provider arrival, repair, emergency handling, and resolution depend on the customer's own rules, people, and providers.

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: pricing Applies to: General

Tavioo speaking is $0.225 per minute, to the exact minute.

Limitation: This is a published standard rate or fee, not a statement of a specific customer's bill, tax, eligibility, or negotiated terms.

Evidence: /pricing

Review window: 2026-08-08 through 2026-10-31

Kind: pricing Applies to: General

The phone line is $0.225 per minute, to the exact minute.

Limitation: This is a published standard rate or fee, not a statement of a specific customer's bill, tax, eligibility, or negotiated terms.

Evidence: /pricing

Review window: 2026-08-08 through 2026-10-31

Kind: pricing Applies to: General

Text messages are $0.0129 per message part, counted in whole parts.

Limitation: This is a published standard rate or fee, not a statement of a specific customer's bill, tax, eligibility, or negotiated terms.

Evidence: /pricing

Review window: 2026-08-08 through 2026-10-31

Kind: pricing Applies to: General

Message processing is $0.10125 per 1,000 units. Blocks of 1,000, rounded up.

Limitation: This is a published standard rate or fee, not a statement of a specific customer's bill, tax, eligibility, or negotiated terms.

Evidence: /pricing

Review window: 2026-08-08 through 2026-10-31

Kind: pricing Applies to: General

Email is $0.00266 per email delivered, counted in whole emails.

Limitation: This is a published standard rate or fee, not a statement of a specific customer's bill, tax, eligibility, or negotiated terms.

Evidence: /pricing

Review window: 2026-08-08 through 2026-10-31

Kind: pricing Applies to: General

The published monthly fee is $89.79, charged once a month.

Limitation: This is a published standard rate or fee, not a statement of a specific customer's bill, tax, eligibility, or negotiated terms.

Evidence: /pricing

Review window: 2026-08-08 through 2026-10-31

Kind: pricing Applies to: General

The $25.00 setup fee is charged once, not every month.

Limitation: This is a published standard rate or fee, not a statement of a specific customer's bill, tax, eligibility, or negotiated terms.

Evidence: /pricing

Review window: 2026-08-08 through 2026-10-31

Kind: pricing Applies to: General

Tavioo publishes Pay as you go and Flat rate plan shapes; Flat rate is set up case by case.

Limitation: The public page does not promise eligibility or terms for a specific customer.

Evidence: /pricing

Review window: 2026-08-08 through 2026-10-31

Kind: pricing Applies to: General

If a month goes above $1,500, Tavioo reviews it with the customer before anything is charged.

Limitation: This is the published review process, not a guarantee about a specific customer's total.

Evidence: /pricing

Review window: 2026-08-08 through 2026-10-31

Kind: pricing Applies to: General

Tax is worked out from your location; if none is on file, the published fallback is Yuma, AZ 85364.

Limitation: This is not tax advice and does not calculate a customer's tax.

Evidence: /pricing

Review window: 2026-08-08 through 2026-10-31

Kind: pricing Applies to: General

There is no minimum to start; the $89.79 monthly fee still applies.

Limitation: The statement does not determine a specific customer's eligibility or bill.

Evidence: /pricing

Review window: 2026-08-08 through 2026-10-31

Kind: action Applies to: General

Read the public pricing summary without calculations.

Limitation: This descriptor is read-only and performs no human destination or consequential action.

Read-only action: GET /agent/page?path=%2Fpricing&locale=en-US

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: onboarding Applies to: General

Public self-service signup is available as a human next step.

Limitation: The destination does not promise onboarding duration, activation, approval, or phone-number availability, and Agent Knowledge does not submit it.

Evidence: /pricing

Review window: 2026-08-08 through 2026-10-31

Kind: support Applies to: General

Public contact destinations are (928) 723-3322, support@tavioo.com, and privacy@tavioo.com.

Limitation: No response time or staffing level is promised.

Evidence: /pricing, /privacy, /terms

Review window: 2026-08-08 through 2026-10-31

Kind: non_fit Applies to: General

Tavioo is not a bank, escrow service, insurer, or professional adviser and does not give legal, tax, fair-housing, or financial advice.

Limitation: Customers remain responsible for professional advice and regulated decisions.

Evidence: /terms

Review window: 2026-08-08 through 2026-10-31

Kind: identity Applies to: General

Tavioo is operated by Tavioo LLC, and the published Privacy Policy and Terms are effective July 28, 2026.

Limitation: Agent View summarizes and links to the complete documents; retrieval is not legal advice or affirmative acceptance.

Evidence: /privacy, /terms

Review window: 2026-08-08 through 2026-10-31

Kind: action Applies to: General

Read a navigation overview of the published Privacy Policy.

Limitation: This descriptor is read-only and performs no human destination or consequential action.

Read-only action: GET /agent/page?path=%2Fprivacy&locale=en-US

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: action Applies to: General

Read a navigation overview of the published Terms and Conditions.

Limitation: This descriptor is read-only and performs no human destination or consequential action.

Read-only action: GET /agent/page?path=%2Fterms&locale=en-US

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: identity Applies to: General

The disclosed SMS sender is Orlando O Spencer I, Inc. (Tavioo), and the SMS consent page is effective June 3, 2026.

Limitation: Tavioo LLC's operator identity does not replace the separately disclosed SMS sender identity.

Evidence: /sms-consent, /privacy, /terms

Review window: 2026-08-08 through 2026-10-31

Kind: action Applies to: General

Read the public SMS consent and sender summary.

Limitation: This descriptor is read-only and performs no human destination or consequential action.

Read-only action: GET /agent/page?path=%2Fsms-consent&locale=en-US

Evidence: /

Review window: 2026-08-08 through 2026-10-31

Kind: limitation Applies to: General

Organization and provider portals require sign-in.

Limitation: Agent Knowledge does not enumerate private functionality, fetch portal pages, or publish authenticated routes.

Evidence: /

Review window: 2026-08-08 through 2026-10-31