{
  "audienceIndex": {
    "general": [],
    "local_service_business": [
      "capability.business-switchboard-intake",
      "compatibility.phone-systems"
    ],
    "property_management": []
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    {
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        "local_service_business"
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      "canonicalHumanUrl": "https://tavioo.com/",
      "id": "capability.business-switchboard-intake",
      "kind": "capability",
      "locale": "en-US",
      "nextReviewAt": "2026-10-31T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/"
      ],
      "qualifiers": [
        "Available channels and routing depend on the customer's setup and rules."
      ],
      "reviewedAt": "2026-08-08T00:00:00.000Z",
      "statement": "Business Switchboard organizes calls, texts, voicemails, callbacks, routing, and follow-up for local and service businesses.",
      "status": "approved",
      "topicIds": [
        "business-switchboard"
      ]
    },
    {
      "appliesTo": [
        "local_service_business"
      ],
      "canonicalHumanUrl": "https://tavioo.com/",
      "compatibility": {
        "level": "works_alongside",
        "systemCategory": "existing phone system and number"
      },
      "id": "compatibility.phone-systems",
      "kind": "compatibility",
      "locale": "en-US",
      "nextReviewAt": "2026-10-31T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/"
      ],
      "qualifiers": [
        "No universal setup, data exchange, partnership, or certification is claimed."
      ],
      "reviewedAt": "2026-08-08T00:00:00.000Z",
      "statement": "Existing phone systems and phone numbers can remain part of the customer's own operation.",
      "status": "approved",
      "topicIds": [
        "business-switchboard",
        "works-alongside"
      ]
    }
  ],
  "contentDigest": "sha256-45a887aae480690cc424311c01fab616b5f586e0e606741e35c121296d217ef5",
  "contentVersion": "2026-08-08",
  "generatedAt": "2026-08-08T00:00:00.000Z",
  "locale": "en-US",
  "schemaVersion": "1.0.0",
  "topic": {
    "audiences": [
      "local_service_business"
    ],
    "canonicalHumanUrl": "https://tavioo.com/",
    "claimIds": [
      "capability.business-switchboard-intake",
      "compatibility.phone-systems"
    ],
    "jsonUrl": "https://tavioo.com/agent-knowledge/v1/en-US/topics/business-switchboard.json",
    "markdownUrl": "https://tavioo.com/agent-knowledge/v1/en-US/topics/business-switchboard.md",
    "slug": "business-switchboard",
    "summary": "Public call, message, voicemail, callback, routing, and follow-up coverage.",
    "title": "Business Switchboard"
  }
}