{
  "audienceIndex": {
    "general": [
      "action.get-maintenance-estimates-summary"
    ],
    "local_service_business": [],
    "property_management": [
      "capability.estimate-approval-limits",
      "capability.estimate-follow-through",
      "capability.estimate-rules",
      "capability.estimate-visits",
      "capability.maintenance-estimates",
      "limitation.estimate-amounts-are-separate",
      "limitation.estimates-fresh-acceptance",
      "limitation.estimates-limit-reached",
      "limitation.estimates-monthly-limit",
      "limitation.estimates-turning-off",
      "limitation.expired-estimates",
      "limitation.zero-approval-limit",
      "onboarding.maintenance-estimates-activation",
      "pricing.maintenance-estimates-fee",
      "pricing.maintenance-estimates-preview"
    ]
  },
  "claims": [
    {
      "action": {
        "consequential": false,
        "description": "Read the public Maintenance estimates summary.",
        "id": "action.get-maintenance-estimates-summary",
        "label": "Read Maintenance estimates Agent View",
        "method": "GET",
        "path": "/agent/page?path=%2Fmaintenance-estimates&locale=en-US",
        "requiresAuthentication": false,
        "requiresConfirmation": false,
        "requiresIdempotency": false,
        "state": "read"
      },
      "appliesTo": [
        "general"
      ],
      "canonicalHumanUrl": "https://tavioo.com/agent-knowledge",
      "id": "action.get-maintenance-estimates-summary",
      "kind": "action",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/"
      ],
      "qualifiers": [
        "This descriptor is read-only and performs no human destination or consequential action."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "Read the public Maintenance estimates summary.",
      "status": "approved",
      "topicIds": [
        "maintenance-estimates"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "capability.estimate-approval-limits",
      "kind": "capability",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates"
      ],
      "qualifiers": [
        "Automatic approval also needs current, consistent figures and every other check to pass. Anything over a limit, unclear, expired or entered by hand comes to a person."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "Repair estimates and contractor visit fees have separate approval limits. Estimates at or below your saved approval limits are approved automatically after the contractor confirms the figures.",
      "status": "approved",
      "topicIds": [
        "approvals-and-human-control",
        "maintenance-estimates"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "capability.estimate-follow-through",
      "kind": "capability",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates"
      ],
      "qualifiers": [
        "Tavioo helps coordinate the work. It does not guarantee a visit, the contractor's arrival, the repair, payment or the outcome."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "Tavioo keeps the resident updated, can check in about the visit when you turn visit check-ins on, and compares the contractor's invoice with the approved estimate so you can see any difference.",
      "status": "approved",
      "topicIds": [
        "communications-and-follow-up",
        "maintenance-estimates",
        "provider-coordination"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "capability.estimate-rules",
      "kind": "capability",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates"
      ],
      "qualifiers": [
        "Tavioo is not an emergency service. Emergency decisions stay with your people and your procedures."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "Your saved estimate rules decide when a repair needs an estimate. A manager can still require or skip an estimate on a single request, and emergencies follow your saved emergency setting.",
      "status": "approved",
      "topicIds": [
        "approvals-and-human-control",
        "emergencies-access-and-exceptions",
        "maintenance-estimates"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "capability.estimate-visits",
      "kind": "capability",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates"
      ],
      "qualifiers": [
        "A visit fee is the contractor's own charge, separate from Tavioo's usage charges, and it follows your visit-fee approval limit.",
        "Which channels Tavioo can use depends on your setup and your contractor's contact details."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "Tavioo can ask for an estimate from the issue description, or arrange an estimate visit so the contractor can see the job first. For a visit, Tavioo asks the contractor for times and confirms one with the resident.",
      "status": "approved",
      "topicIds": [
        "maintenance-estimates",
        "provider-coordination"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "capability.maintenance-estimates",
      "kind": "capability",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates"
      ],
      "qualifiers": [
        "Maintenance estimates is an optional add-on for property teams. It stays off until an owner or admin turns it on.",
        "Tavioo organizes the figures your contractor provides. It does not set, guarantee or negotiate the repair price."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "When a repair needs an estimate first, Tavioo asks the contractor for one, collects it by text, email or phone, reads it back, and applies your approval limits before any work is scheduled.",
      "status": "approved",
      "topicIds": [
        "maintenance-estimates",
        "maintenance-intake"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "limitation.estimate-amounts-are-separate",
      "kind": "limitation",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Commercial owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates",
        "https://tavioo.com/pricing"
      ],
      "qualifiers": [
        "The monthly request limit, the $0 always-ask setting, no minimum to start and the $1,500 monthly review are separate rules."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "A contractor's estimate or visit fee is the contractor's own amount. Your approval limits decide what can be approved. They do not limit Tavioo's usage charges.",
      "status": "approved",
      "topicIds": [
        "maintenance-estimates",
        "pricing-and-plans"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "limitation.estimates-fresh-acceptance",
      "kind": "limitation",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates"
      ],
      "qualifiers": [
        "An earlier acceptance is not a lasting promise that new estimate requests can start."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "If the terms, the prices that apply, the usage preview or your monthly limit change, new estimate requests stop until an owner or admin accepts the updated terms in Add-ons.",
      "status": "approved",
      "topicIds": [
        "maintenance-estimates",
        "service-availability-and-limitations"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "limitation.estimates-limit-reached",
      "kind": "limitation",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates"
      ],
      "qualifiers": [
        "Reaching the limit does not stop repairs, and it does not limit your usage charges."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "When the monthly limit is reached, new requests continue as ordinary repairs and you see a notice. The add-on can still show On, because reaching the limit does not turn it off.",
      "status": "approved",
      "topicIds": [
        "maintenance-estimates",
        "service-availability-and-limitations"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "limitation.estimates-monthly-limit",
      "kind": "limitation",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates"
      ],
      "qualifiers": [
        "The default offer is 300 requests a month. The limit your owner or admin accepts applies, and Unlimited needs their explicit choice."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "The monthly limit counts new estimate requests, not money. Each request counts once, the count starts again each calendar month in UTC, unused requests do not roll over, and turning the add-on off and on does not reset it.",
      "status": "approved",
      "topicIds": [
        "maintenance-estimates",
        "service-availability-and-limitations"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "limitation.estimates-turning-off",
      "kind": "limitation",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates"
      ],
      "qualifiers": [
        "Turning it off does not cancel estimate work that is already under way."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "Turning this off stops new estimate requests at once. Estimates already started finish, and notices owed to contractors are still sent, so they can still use your meters.",
      "status": "approved",
      "topicIds": [
        "maintenance-estimates",
        "service-availability-and-limitations"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "limitation.expired-estimates",
      "kind": "limitation",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates"
      ],
      "qualifiers": [
        "Tavioo uses the expiry date the contractor gives on the estimate."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "An estimate that has expired is never approved automatically. Your team decides what happens next, including asking the contractor to confirm it again.",
      "status": "approved",
      "topicIds": [
        "approvals-and-human-control",
        "maintenance-estimates"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "limitation.zero-approval-limit",
      "kind": "limitation",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates"
      ],
      "qualifiers": [
        "A $0 limit never means unlimited automatic approval."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "A $0 limit means a person approves every estimate and visit fee, including zero-value ones.",
      "status": "approved",
      "topicIds": [
        "approvals-and-human-control",
        "maintenance-estimates"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "onboarding.maintenance-estimates-activation",
      "kind": "onboarding",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Product owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates"
      ],
      "qualifiers": [
        "Saving estimate rules, having an account or a Tavioo update never turns it on.",
        "Settings holds your estimate rules and approval limits and shows whether the add-on is on. It is not a second way to turn it on."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "An owner or admin turns on Maintenance estimates in Billing, under Add-ons, after reviewing the terms, your saved approval limits and the usage preview.",
      "status": "approved",
      "topicIds": [
        "getting-started-and-signup",
        "maintenance-estimates"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "pricing.maintenance-estimates-fee",
      "kind": "pricing",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Commercial owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates",
        "https://tavioo.com/pricing"
      ],
      "publishedRateKey": "estimates-fee",
      "qualifiers": [
        "Turning this on may increase your usage charges. This does not describe a specific customer's bill."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "There is no subscription, add-on or per-estimate fee for Maintenance estimates. Estimate messages, calls and processing use your existing usage meters at your plan's rates.",
      "status": "approved",
      "topicIds": [
        "maintenance-estimates",
        "pricing-and-plans"
      ]
    },
    {
      "appliesTo": [
        "property_management"
      ],
      "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
      "id": "pricing.maintenance-estimates-preview",
      "kind": "pricing",
      "locale": "en-US",
      "nextReviewAt": "2027-01-22T00:00:00.000Z",
      "ownerRole": "Commercial owner",
      "publicEvidenceUrls": [
        "https://tavioo.com/maintenance-estimates",
        "https://tavioo.com/pricing"
      ],
      "publishedRateKey": "estimates-preview",
      "qualifiers": [
        "The preview is not a contractor's bid or a final bill. Your account's terms and the prices in effect decide what you pay."
      ],
      "reviewedAt": "2026-10-24T00:00:00.000Z",
      "statement": "Before turning it on, an owner or admin sees a usage preview with two examples: texts and emails only, and the same with four more voice calls. The usage preview is illustrative. Reminders, corrections and longer calls can exceed it.",
      "status": "approved",
      "topicIds": [
        "maintenance-estimates",
        "pricing-and-plans"
      ]
    }
  ],
  "contentDigest": "sha256-136956e77e2b55a5e2ef23765a9d4034b1656bc7b8ae0c1524038f2d9ba854dd",
  "contentVersion": "2026-10-24",
  "generatedAt": "2026-10-24T00:00:00.000Z",
  "locale": "en-US",
  "schemaVersion": "1.0.0",
  "topic": {
    "audiences": [
      "property_management"
    ],
    "canonicalHumanUrl": "https://tavioo.com/maintenance-estimates",
    "claimIds": [
      "action.get-maintenance-estimates-summary",
      "capability.estimate-approval-limits",
      "capability.estimate-follow-through",
      "capability.estimate-rules",
      "capability.estimate-visits",
      "capability.maintenance-estimates",
      "limitation.estimate-amounts-are-separate",
      "limitation.estimates-fresh-acceptance",
      "limitation.estimates-limit-reached",
      "limitation.estimates-monthly-limit",
      "limitation.estimates-turning-off",
      "limitation.expired-estimates",
      "limitation.zero-approval-limit",
      "onboarding.maintenance-estimates-activation",
      "pricing.maintenance-estimates-fee",
      "pricing.maintenance-estimates-preview"
    ],
    "jsonUrl": "https://tavioo.com/agent-knowledge/v1/en-US/topics/maintenance-estimates.json",
    "markdownUrl": "https://tavioo.com/agent-knowledge/v1/en-US/topics/maintenance-estimates.md",
    "slug": "maintenance-estimates",
    "summary": "The optional add-on that gets contractor estimates, applies your approval limits, and what it costs, counts and needs.",
    "title": "Maintenance estimates"
  }
}