# Tavioo Agent Knowledge

Public, read-only facts about Tavioo Property Response and Business Switchboard.

Locale: en-US
Content version: 2026-08-08
Content digest: sha256-45a887aae480690cc424311c01fab616b5f586e0e606741e35c121296d217ef5
Canonical human page: https://tavioo.com/agent-knowledge

## Audience index

- General: identity.two-service-positioning, non-fit.emergency-service, non-fit.human-roles, non-fit.specialized-systems, non-fit.professional-advice, limitation.no-guaranteed-outcomes, limitation.emergency-access-exceptions, limitation.always-available-intake, pricing.tavioo-speaking, pricing.phone-line, pricing.text-messages, pricing.message-processing, pricing.email, pricing.monthly-fee, pricing.setup-fee, pricing.plan-shapes, pricing.review-threshold, pricing.tax-basis, pricing.minimum, onboarding.public-signup, support.public-contacts, identity.legal-operator, identity.sms-sender, limitation.authenticated-portals, action.get-agent-knowledge, action.get-home-summary, action.get-pricing-summary, action.get-privacy-summary, action.get-terms-summary, action.get-sms-consent-summary
- Property management: audience.property-teams, compatibility.property-management-systems, compatibility.accounting-systems, compatibility.existing-email, compatibility.people-and-rules, capability.property-response-intake, capability.maintenance-context, outcome.communication-follow-up, capability.provider-coordination, capability.human-controls
- Local service business: audience.local-service-businesses, compatibility.accounting-systems, compatibility.phone-systems, compatibility.existing-email, compatibility.people-and-rules, capability.business-switchboard-intake, outcome.communication-follow-up

## Topics

### Overview

What Tavioo is and how its two public services are positioned.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/overview.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/overview.md

### Who Tavioo is for

The public audiences served by Property Response and Business Switchboard.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/who-tavioo-is-for.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/who-tavioo-is-for.md

### What Tavioo does not do

Direct boundaries on emergency response, professional roles, specialized systems, advice, and guaranteed outcomes.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/what-tavioo-does-not-do.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/what-tavioo-does-not-do.md

### Works alongside

How Tavioo relates to systems, people, and rules a customer already uses.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/works-alongside.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/works-alongside.md

### Property Response

Public maintenance intake and coordination for property teams.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/property-response.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/property-response.md

### Business Switchboard

Public call, message, voicemail, callback, routing, and follow-up coverage.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/business-switchboard.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/business-switchboard.md

### Maintenance intake

How request context is captured for property teams.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/maintenance-intake.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/maintenance-intake.md

### Communications and follow-up

How Tavioo helps organize updates without promising timing.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/communications-and-follow-up.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/communications-and-follow-up.md

### Provider coordination

Bounded provider follow-up support for property teams.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/provider-coordination.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/provider-coordination.md

### Approvals and human control

Cost, access, approval, and exception decisions remain under human control.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/approvals-and-human-control.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/approvals-and-human-control.md

### Emergencies, access, and exceptions

Public guardrails for decisions that remain with people and established procedures.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/emergencies-access-and-exceptions.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/emergencies-access-and-exceptions.md

### Service availability and limitations

Published intake availability and the limits that apply to response and resolution.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/service-availability-and-limitations.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/service-availability-and-limitations.md

### Pricing and plans

Published standard rates, counting rules, plan shapes, and commercial qualifiers.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/pricing-and-plans.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/pricing-and-plans.md

### Getting started and signup

The public self-service signup destination as a human next step.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/getting-started-and-signup.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/getting-started-and-signup.md

### Contact and support

The exact published public contact destinations.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/contact-and-support.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/contact-and-support.md

### Privacy and legal

Published legal identity, dates, and links to the complete documents.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/privacy-and-legal.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/privacy-and-legal.md

### SMS consent and sender

Published SMS sender identity and consent-page information.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/sms-consent-and-sender.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/sms-consent-and-sender.md

### Authenticated surface boundaries

Public sign-in destinations are distinct from the public knowledge corpus.

JSON: https://tavioo.com/agent-knowledge/v1/en-US/topics/authenticated-surface-boundaries.json
Markdown: https://tavioo.com/agent-knowledge/v1/en-US/topics/authenticated-surface-boundaries.md

## Claims

### identity.two-service-positioning

Status: approved
Kind: identity
Applies to: General
Statement: Tavioo provides Property Response for property teams and Business Switchboard for local and service businesses.
Limitation: The two services apply to different operational audiences and are not a universal fit.
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### audience.property-teams

Status: approved
Kind: audience
Applies to: Property management
Statement: Property Response is for property teams handling maintenance intake, coordination, approvals, and follow-up.
Limitation: Tavioo does not replace the people or specialized systems that decide and perform the work.
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### audience.local-service-businesses

Status: approved
Kind: audience
Applies to: Local service business
Statement: Business Switchboard is for local and service businesses that need organized call, message, voicemail, callback, routing, and follow-up coverage.
Limitation: Channel and routing availability depends on the customer's setup and rules.
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### non-fit.emergency-service

Status: approved
Kind: non_fit
Applies to: General
Statement: Tavioo is not an emergency service and does not make emergency decisions.
Limitation: People should use the emergency services and procedures appropriate to their situation.
Evidence: https://tavioo.com/terms
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### non-fit.human-roles

Status: approved
Kind: non_fit
Applies to: General
Statement: Tavioo does not replace the property manager, owner, contractor, or staff who decide and perform the work.
Limitation: The customer's people remain responsible for judgment and action.
Evidence: https://tavioo.com/terms
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### non-fit.specialized-systems

Status: approved
Kind: non_fit
Applies to: General
Statement: Tavioo does not replace a property management, accounting, estimating, or other specialized system a customer relies on.
Limitation: Those systems can remain in the customer's workflow.
Evidence: https://tavioo.com/terms
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### non-fit.professional-advice

Status: approved
Kind: non_fit
Applies to: General
Statement: Tavioo is not a bank, escrow service, insurer, or professional adviser and does not give legal, tax, fair-housing, or financial advice.
Limitation: Customers remain responsible for professional advice and regulated decisions.
Evidence: https://tavioo.com/terms
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### limitation.no-guaranteed-outcomes

Status: approved
Kind: limitation
Applies to: General
Statement: Tavioo does not guarantee dispatch, appointments, callback timing, repairs, provider availability or arrival, or business results.
Limitation: Intake and coordination are not resolution.
Evidence: https://tavioo.com/terms
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### compatibility.property-management-systems

Status: approved
Kind: compatibility
Applies to: Property management
Statement: Tavioo works alongside property management systems; it does not claim to read from, write to, or replace them.
Limitation: No data exchange, partnership, certification, or endorsement is claimed.
Compatibility level: works_alongside
System category: property management system
Evidence: https://tavioo.com/terms
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### compatibility.accounting-systems

Status: approved
Kind: compatibility
Applies to: Property management, Local service business
Statement: Tavioo works alongside accounting systems; it does not claim to read from, write to, or replace them.
Limitation: No data exchange, partnership, certification, or endorsement is claimed.
Compatibility level: works_alongside
System category: accounting system
Evidence: https://tavioo.com/terms
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### compatibility.phone-systems

Status: approved
Kind: compatibility
Applies to: Local service business
Statement: Existing phone systems and phone numbers can remain part of the customer's own operation.
Limitation: No universal setup, data exchange, partnership, or certification is claimed.
Compatibility level: works_alongside
System category: existing phone system and number
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### compatibility.existing-email

Status: approved
Kind: compatibility
Applies to: Property management, Local service business
Statement: Existing email can remain part of the customer's own operation.
Limitation: No sync, data exchange, partnership, or certification is claimed.
Compatibility level: works_alongside
System category: existing email
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### compatibility.people-and-rules

Status: approved
Kind: compatibility
Applies to: Property management, Local service business
Statement: Tavioo works with the customer's own staff, providers, and escalation rules.
Limitation: The customer's people and rules remain authoritative.
Compatibility level: works_alongside
System category: staff, providers, and escalation rules
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### capability.property-response-intake

Status: approved
Kind: capability
Applies to: Property management
Statement: Property Response captures maintenance requests and the property, unit, urgency, access, and approval context made available for the request.
Limitation: Intake does not guarantee dispatch, repair, or resolution.
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### capability.business-switchboard-intake

Status: approved
Kind: capability
Applies to: Local service business
Statement: Business Switchboard organizes calls, texts, voicemails, callbacks, routing, and follow-up for local and service businesses.
Limitation: Available channels and routing depend on the customer's setup and rules.
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### capability.maintenance-context

Status: approved
Kind: capability
Applies to: Property management
Statement: Maintenance intake keeps request context together for the property team.
Limitation: Captured context depends on what people provide and is not a promise of action.
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### outcome.communication-follow-up

Status: approved
Kind: outcome
Applies to: Property management, Local service business
Statement: Tavioo helps organize updates and follow-up among the people involved in a request or business call.
Limitation: It does not guarantee a response or follow-up time.
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### capability.provider-coordination

Status: approved
Kind: capability
Applies to: Property management
Statement: Property Response helps property teams coordinate provider follow-up using the team's information and rules.
Limitation: It does not promise provider assignment, availability, payment, arrival, or completion.
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### capability.human-controls

Status: approved
Kind: capability
Applies to: Property management
Statement: Property teams can keep cost, access, approval, and exception decisions under human control.
Limitation: Tavioo does not replace required human judgment.
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### limitation.emergency-access-exceptions

Status: approved
Kind: limitation
Applies to: General
Statement: Emergency, access, and exception decisions remain governed by the customer's procedures and people.
Limitation: Tavioo is not emergency response and does not override those procedures.
Evidence: https://tavioo.com/terms
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### limitation.always-available-intake

Status: approved
Kind: limitation
Applies to: General
Statement: 24/7 - Always available intake.
Limitation: This describes intake only; response time, dispatch, provider arrival, repair, emergency handling, and resolution depend on the customer's own rules, people, and providers.
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### pricing.tavioo-speaking

Status: approved
Kind: pricing
Applies to: General
Statement: Tavioo speaking is $0.225 per minute, to the exact minute.
Limitation: This is a published standard rate or fee, not a statement of a specific customer's bill, tax, eligibility, or negotiated terms.
Evidence: https://tavioo.com/pricing
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### pricing.phone-line

Status: approved
Kind: pricing
Applies to: General
Statement: The phone line is $0.225 per minute, to the exact minute.
Limitation: This is a published standard rate or fee, not a statement of a specific customer's bill, tax, eligibility, or negotiated terms.
Evidence: https://tavioo.com/pricing
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### pricing.text-messages

Status: approved
Kind: pricing
Applies to: General
Statement: Text messages are $0.0129 per message part, counted in whole parts.
Limitation: This is a published standard rate or fee, not a statement of a specific customer's bill, tax, eligibility, or negotiated terms.
Evidence: https://tavioo.com/pricing
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### pricing.message-processing

Status: approved
Kind: pricing
Applies to: General
Statement: Message processing is $0.10125 per 1,000 units. Blocks of 1,000, rounded up.
Limitation: This is a published standard rate or fee, not a statement of a specific customer's bill, tax, eligibility, or negotiated terms.
Evidence: https://tavioo.com/pricing
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### pricing.email

Status: approved
Kind: pricing
Applies to: General
Statement: Email is $0.00266 per email delivered, counted in whole emails.
Limitation: This is a published standard rate or fee, not a statement of a specific customer's bill, tax, eligibility, or negotiated terms.
Evidence: https://tavioo.com/pricing
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### pricing.monthly-fee

Status: approved
Kind: pricing
Applies to: General
Statement: The published monthly fee is $89.79, charged once a month.
Limitation: This is a published standard rate or fee, not a statement of a specific customer's bill, tax, eligibility, or negotiated terms.
Evidence: https://tavioo.com/pricing
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### pricing.setup-fee

Status: approved
Kind: pricing
Applies to: General
Statement: The $25.00 setup fee is charged once, not every month.
Limitation: This is a published standard rate or fee, not a statement of a specific customer's bill, tax, eligibility, or negotiated terms.
Evidence: https://tavioo.com/pricing
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### pricing.plan-shapes

Status: approved
Kind: pricing
Applies to: General
Statement: Tavioo publishes Pay as you go and Flat rate plan shapes; Flat rate is set up case by case.
Limitation: The public page does not promise eligibility or terms for a specific customer.
Evidence: https://tavioo.com/pricing
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### pricing.review-threshold

Status: approved
Kind: pricing
Applies to: General
Statement: If a month goes above $1,500, Tavioo reviews it with the customer before anything is charged.
Limitation: This is the published review process, not a guarantee about a specific customer's total.
Evidence: https://tavioo.com/pricing
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### pricing.tax-basis

Status: approved
Kind: pricing
Applies to: General
Statement: Tax is worked out from your location; if none is on file, the published fallback is Yuma, AZ 85364.
Limitation: This is not tax advice and does not calculate a customer's tax.
Evidence: https://tavioo.com/pricing
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### pricing.minimum

Status: approved
Kind: pricing
Applies to: General
Statement: There is no minimum to start; the $89.79 monthly fee still applies.
Limitation: The statement does not determine a specific customer's eligibility or bill.
Evidence: https://tavioo.com/pricing
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### onboarding.public-signup

Status: approved
Kind: onboarding
Applies to: General
Statement: Public self-service signup is available as a human next step.
Limitation: The destination does not promise onboarding duration, activation, approval, or phone-number availability, and Agent Knowledge does not submit it.
Evidence: https://tavioo.com/pricing
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### support.public-contacts

Status: approved
Kind: support
Applies to: General
Statement: Public contact destinations are (928) 723-3322, support@tavioo.com, and privacy@tavioo.com.
Limitation: No response time or staffing level is promised.
Evidence: https://tavioo.com/pricing, https://tavioo.com/privacy, https://tavioo.com/terms
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### identity.legal-operator

Status: approved
Kind: identity
Applies to: General
Statement: Tavioo is operated by Tavioo LLC, and the published Privacy Policy and Terms are effective July 28, 2026.
Limitation: Agent View summarizes and links to the complete documents; retrieval is not legal advice or affirmative acceptance.
Evidence: https://tavioo.com/privacy, https://tavioo.com/terms
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### identity.sms-sender

Status: approved
Kind: identity
Applies to: General
Statement: The disclosed SMS sender is Orlando O Spencer I, Inc. (Tavioo), and the SMS consent page is effective June 3, 2026.
Limitation: Tavioo LLC's operator identity does not replace the separately disclosed SMS sender identity.
Evidence: https://tavioo.com/sms-consent, https://tavioo.com/privacy, https://tavioo.com/terms
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### limitation.authenticated-portals

Status: approved
Kind: limitation
Applies to: General
Statement: Organization and provider portals require sign-in.
Limitation: Agent Knowledge does not enumerate private functionality, fetch portal pages, or publish authenticated routes.
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### action.get-agent-knowledge

Status: approved
Kind: action
Applies to: General
Statement: Read the product-wide public Agent Knowledge index.
Limitation: This descriptor is read-only and performs no human destination or consequential action.
Read-only action: GET /agent-knowledge
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### action.get-home-summary

Status: approved
Kind: action
Applies to: General
Statement: Read the public homepage summary.
Limitation: This descriptor is read-only and performs no human destination or consequential action.
Read-only action: GET /agent/page?path=%2F&locale=en-US
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### action.get-pricing-summary

Status: approved
Kind: action
Applies to: General
Statement: Read the public pricing summary without calculations.
Limitation: This descriptor is read-only and performs no human destination or consequential action.
Read-only action: GET /agent/page?path=%2Fpricing&locale=en-US
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### action.get-privacy-summary

Status: approved
Kind: action
Applies to: General
Statement: Read a navigation overview of the published Privacy Policy.
Limitation: This descriptor is read-only and performs no human destination or consequential action.
Read-only action: GET /agent/page?path=%2Fprivacy&locale=en-US
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### action.get-terms-summary

Status: approved
Kind: action
Applies to: General
Statement: Read a navigation overview of the published Terms and Conditions.
Limitation: This descriptor is read-only and performs no human destination or consequential action.
Read-only action: GET /agent/page?path=%2Fterms&locale=en-US
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z

### action.get-sms-consent-summary

Status: approved
Kind: action
Applies to: General
Statement: Read the public SMS consent and sender summary.
Limitation: This descriptor is read-only and performs no human destination or consequential action.
Read-only action: GET /agent/page?path=%2Fsms-consent&locale=en-US
Evidence: https://tavioo.com/
Review window: 2026-08-08T00:00:00.000Z to 2026-10-31T00:00:00.000Z